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Cyber Incidents

Business email compromise: the first 24 hours

August 20268 min read

Business email compromise combines account intrusion, impersonation and payment fraud. Rapid coordination matters because both logs and transferred funds can become harder to reach.

01

Contact the financial institution

Use a verified number and request an urgent fraud escalation. Record the reference number and the exact time of contact.

02

Preserve cloud audit data

Mailbox rules, forwarding settings, sign-in logs, application consents and message traces may explain the compromise.

  • Do not delete suspicious rules before documenting them
  • Export relevant audit logs
  • Preserve original emails
  • Record administrator actions
03

Build a verified timeline

Separate confirmed activity from assumptions. A reliable timeline supports containment, reporting and later legal review.

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Share a concise summary of what happened. We can explain what information may be useful and what an investigation can realistically address.